Two new exciting workshops being offered

I am excited to announce the creation of two new interactive workshops at Wizardry Enterprises in addition to my other educational presentations.

“Excitement to Create Excellence,” is designed to cover two key areas critical to improving NOI.  The first area deals with our employees and team members, who are the foundation to your organizations success.  What can we do regarding training, communication, and creating inspiration that makes them want to do their job not because they have to…but because they want to?  How do we create excitement in the workplace so it inspires excellence?  How can you set goals and make those goals something your employees strive to reach?  I believe in the concept of treating our employees as number one, and they will in turn treat our residents as number one.  Second, what can you do to create excellence for our residents so the last thing on their mind is giving a notice to vacate?  What do your residents really want when it comes to amenities, activities, communication, and what will provide them with a true feeling they are part of a community?  How do we create excellence while dealing with things like rent collection, lease enforcement, the renewal process, and service?  How can excellence through excitement be transferred to your brand identity, marketing, and reputation within your market?  These are just a few of the areas we will touch on in “Excitement to Create Excellence.”

“Maintenance for Managers,” is a workshop with the intent on informing and educating not just managers, but your entire office support team.  Service is such a critical part of the success of any site. Having a better understanding of the service side of the business benefits your employees in gaining a better perspective of the service maintenance performs, preparing them for the next level of advancement with a higher knowledge base, and reinforcing what they must do in support to the overall service mission.  What should we be asking every resident when they call or come in the office to request service?  How does preventive maintenance play a factor in keeping residents, and what strategies can you provide in support to make it a simpler, more efficient, and effective process?  What is your resident’s perception when they make a request for service, and is it one of inconvenience or appreciation? How can leasing and the move-in experience contribute to service through a proactive approach?  How easy do you make it for residents to request service, and are you using the latest techniques and processes available?  Studies still show the biggest reason residents leave is because of lack of or poor service, not their rent.  What are you doing to maximize resident retention and in support of your service team when as it relates to maintenance?

Please contact me at lawrenceberry@verizon.net so we can discuss how I can provide support to your educational needs.